Frequently Asked Questions

Everything you need to know about shopping with Women'secret in Saudi Arabia.

What are the shipping costs and delivery times within KSA?

We offer standard delivery across KSA within 3-5 business days. Shipping is free on orders above 250 SAR; otherwise, a flat shipping fee of 25 SAR applies.

What is your return and exchange policy?

You can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached. For hygiene reasons, underwear and swimwear cannot be returned once the protective seal is removed.

Which payment methods do you accept?

We accept various payment methods including Visa, Mastercard, Mada, Apple Pay, and Cash on Delivery (COD) for your convenience.

How can I track my order?

Once your order is dispatched, you will receive an SMS and email containing a tracking link from our courier partner to monitor your shipment's progress.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' to help you find your perfect fit. We recommend checking your measurements against our chart before purchasing.

Do you offer Click and Collect services?

Yes, you can choose the 'Click and Collect' option at checkout to pick up your order from selected Women'secret stores across the Kingdom at no extra cost.