Returns & Exchanges

At Women'secret KSA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original condition and packaging.

1

Initiate Return

Log into your account and navigate to 'My Orders' to select the items you wish to return and submit a request.

2

Pack Your Items

Place the items in their original packaging with all tags attached, ensuring that hygiene seals on swimwear and lingerie remain intact.

3

Handover to Courier

Our courier partner will contact you within 48 hours to schedule a pickup from your designated address in Saudi Arabia.

4

Receive Refund

Once our team inspects and approves the return, your refund will be processed back to your original payment method or as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing